Policies
Effective Date: November 14, 2026
Last Updated: November 14, 2026
At Zeroly, we understand that customers want clear information about product warranties and after-sales assistance.
This Warranty & Product Support Policy explains how customers can request assistance with defective products, technical concerns, and applicable warranty coverage.
01Warranty Coverage
Warranty coverage varies by product and manufacturer.
Some products may include a manufacturer's warranty, while others may have different coverage arrangements.
Customers should review the applicable product listing and warranty documentation.
Zeroly does not advertise a universal warranty period covering every product.
02Manufacturer Warranties
Where applicable, manufacturer warranties may provide remedies for qualifying defects.
Depending on the manufacturer and product, remedies may include:
- Repair
- Replacement
- Technical assistance
- Other remedies described in the warranty
Warranty eligibility and duration depend on the applicable terms.
03Product Support
Our customer support team can assist with:
- Order verification
- Product information
- Basic troubleshooting guidance
- Defective product reports
- Return eligibility
- Exchange requests
- Available warranty information
- Manufacturer support guidance
04Reporting a Defective Product
01Order number
02Product name and model
03Description of the issue
04Photographs or videos, if available
05Relevant purchase information
Our team will review the request and explain the available options.
05Defective Products Within 30 Days
Zeroly accepts eligible defective returns within the standard 30-day return window.
Our return policy provides
- Free return shipping
- A prepaid return label
- No restocking fee
- Exchanges accepted
Defective product claims will be assessed according to the issue and applicable law.
06Warranty Support After 30 Days
A product may remain covered by an applicable manufacturer warranty or mandatory consumer protection after the standard return window expires.
Contact us with your order details to review available support information.
07Damaged Products
If a product arrives damaged, contact us promptly.
Photographs of the product and packaging may help us assess the issue.
Do not use products that appear unsafe.
08Gaming & Computer Hardware
For gaming consoles, graphics cards, I/O cards, and related electronics, support may involve:
- Product specifications
- Compatibility
- Manufacturer instructions
- Basic troubleshooting
- Warranty documentation
Customers should avoid unauthorized modifications or unsafe repairs.
09Home Appliances
For refrigerators, washing machines, dryers, ovens, ranges, and other appliances, warranty terms may vary by manufacturer and model.
Customers should follow the manufacturer's installation and safety requirements.
Installation services are not included unless expressly stated.
10Beauty & Personal Care Products
Hair dryers, straighteners, curling irons, and styling tools may have product-specific warranty conditions.
If a device appears electrically unsafe or overheats abnormally, stop using it and contact support.
11Power Stations and Solar Equipment
Portable power stations, solar panels, and related equipment may require specialized handling.
Customers should follow manufacturer instructions and relevant electrical safety requirements.
12Drones and Motorized Products
Drones, remote-control aircraft, scooters, and similar products may have specific operating and warranty conditions.
Customers are responsible for following applicable laws and manufacturer safety guidance.
13Warranty Exclusions
Depending on the applicable manufacturer warranty, exclusions may include:
- Accidental damage
- Misuse
- Unauthorized modifications
- Improper installation
- Normal wear and tear
- Damage caused by incompatible accessories
Actual exclusions depend on the relevant warranty.
Nothing in this section eliminates mandatory consumer rights.
14Repair and Replacement Options
Depending on the product and circumstances, available remedies may include:
- Troubleshooting
- Repair
- Replacement
- Exchange
- Refund
The applicable resolution depends on product eligibility, warranty terms, and relevant law.
15Proof of Purchase
Warranty or support requests may require:
- Order number
- Receipt
- Invoice
- Purchase confirmation
- Product model information
Please retain your order documentation.
16Returning a Product for Support
If a return is authorized, follow the provided shipping instructions.
Our standard policy provides free return shipping for approved returns.
Do not send merchandise to our business correspondence address without authorization.
17Data Protection
Before returning electronics that store personal data, customers should back up important information and remove personal accounts when safe and practical.
Do not perform actions that could worsen a defect or create a safety hazard.
18Customer Rights
Nothing in this policy removes rights or remedies that cannot legally be waived.
Applicable laws may provide protections independently of a manufacturer's voluntary warranty.
19Frequently Asked Questions
Does every product include a warranty?
Warranty coverage varies by product and manufacturer.
What if my product arrives defective?
Contact customer support with your order number and details of the issue.
Can I return a defective product within 30 days?
Yes, subject to the applicable return procedure.
Is return shipping free?
Yes, for approved returns.
Do you charge restocking fees?
No. Our restocking fee is $0.
Can I request assistance after 30 days?
Yes. Contact us to review any applicable warranty or legal remedies.
20Contact Warranty Support
Zeroly
Website
Phone
Address
27708 Monroe
Sun City, CA 92585
United States
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