Welcome to the Zeroly Help Center

1. What is Zeroly?

Zeroly is a US-based multi-category online retail store offering products across electronics, home appliances, beauty, outdoor equipment, power solutions, and seasonal categories.

2. What is your official website?

3. What products do you sell?

Our product categories include gaming consoles, graphics cards, I/O cards, hair styling tools, portable power stations, solar panels, drones, motorized scooters, refrigerators, washing machines, ovens, Christmas trees, and more.

4. Where is Zeroly located?

27708 Monroe

Sun City, CA 92585

5. How can I contact Zeroly?

Ordering

6. How do I place an order?

Browse our website, select your preferred products, add them to your cart, and follow the checkout instructions.

Review your order details before completing payment.

7. Will I receive an order confirmation?

After a successful order submission, you should receive an order confirmation using the email address provided during checkout.

8. Can I change my order after placing it?

Contact our support team as soon as possible.

Changes depend on the order's processing and shipping status.

9. Can I cancel my order?

You may request cancellation by contacting customer support.

Cancellation availability depends on whether the order can still be stopped before shipment.

If an order has already shipped, the applicable return procedure may be available.

10. What if I entered the wrong shipping address?

Contact us immediately with your order number and the correct address.

Address changes may not be possible once an order has shipped.

11. Do you offer free shipping?

Yes. Zeroly offers free shipping on all products throughout the United States.

12. How long does order processing take?

Our standard handling time is 1-3 business days.

13. How long does delivery take?

Our standard transit time is 5-8 business days after order handling.

14. What is the total estimated delivery time?

Our standard estimated total delivery time is 6-11 business days, including handling and transit.

15. Do you charge extra for large appliances?

Our published shipping policy provides free shipping on all products, including eligible large appliances.

16. Do you ship internationally?

Our standard shipping policy covers the United States. International shipping is not currently advertised.

17. Can I track my order?

Shipment tracking information may be provided when your order is dispatched.

You can use the carrier's tracking service or contact our support team for available updates.

18. What if my order is delayed?

Contact us with your order number.

We will review available shipping information and explain the next steps.

19. What if my package is lost?

Please contact customer support.

We will review the delivery information and determine the appropriate resolution.

20. What is your return policy?

We accept eligible returns within 30 days.

21. Do you accept returns for defective products?

Yes. We accept returns for defective products under our return policy.

22. Can I return a product if I change my mind?

Yes. Eligible non-defective products can be returned within the 30-day window, provided they meet the applicable new-condition requirements.

23. What condition must a returned product be in?

For standard non-defective returns, products must be in new condition, with their original packaging and included accessories.

Defective product claims are assessed according to the nature of the issue and applicable consumer rights.

24. Do you accept exchanges?

Yes. Zeroly accepts eligible exchanges.

Contact support to confirm the applicable exchange procedure.

25. How do I return an item?

Returns are completed by mail.

Contact our support team for authorization and shipping instructions before sending a product.

26. Is return shipping free?

Yes. Return shipping is free for approved returns.

27. Do you provide return labels?

Yes. Our return policy specifies that a free prepaid return label is included in the package.

If the label is missing or unavailable, contact support for assistance.

28. Do you charge a restocking fee?

No. Our restocking fee is $0.

29. How long does a refund take?

Our published refund processing period is 10 days.

Additional time may be required for a payment provider or bank to post the funds.

30. How will I receive my refund?

Approved refunds are generally returned to the original payment method.

Payments

31. What payment methods do you accept?

The available payment methods are displayed during checkout.

Please review the active payment options before confirming your purchase.

32. Can I pay with a credit or debit card?

You can use supported card payment methods when they are enabled at checkout.

33. Do you offer Buy Now, Pay Later?

Installment payment options are available only if an eligible provider is active and displayed during checkout.

34. Is checkout secure?

We aim to use appropriate website security measures and payment-processing services.

Always complete payments through the official Zeroly checkout.

35. What should I do if my payment fails?

Check your billing details, contact your bank, or try another available payment method.

If you continue experiencing issues, contact support.

36. Are product specifications available online?

Product listings should provide relevant descriptions and specifications.

Contact us if you need clarification before purchasing.

37. Do products include a warranty?

Warranty coverage varies by product and manufacturer.

Review the product's warranty information or contact support for details.

38. What if I receive a damaged product?

Contact us promptly with your order number, a description of the issue, and photographs where available.

39. What if I receive the wrong product?

Contact customer support with your order details.

We will review the issue and explain the available resolution.

40. Can I get assistance with product compatibility?

You may contact us with the product model and relevant compatibility requirements.

Our team can review available product information.

41. How can I get help with my order?

Email info@zeroly.us or call +1 (951) 928-3234.

42. What information should I provide when contacting support?

• Order number
• Name
• Email address used during checkout
• Description of the issue

43. Can I return an item to your business address?

Please do not send merchandise to our business address without return authorization.

Contact us for the correct return instructions.

44. How do I request a refund?

Contact customer support and follow the applicable return or cancellation procedure.

45. Where can I read your store policies?

You can review the policies available through our website footer.

Still Need Help?

If you cannot find the answer you're looking for, please contact us.

27708 Monroe

Sun City, CA 92585

Zeroly - More Choices, One Destination.

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